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Basque Country Upgrades Emergency Response System

Following recent devastating floods, the Basque government is reviewing emergency protocols and investing significantly in technology upgrades to improve response capabilities.

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Spanish

Spain

TechnologyEuropean UnionGovernmentInvestmentEmergencyResponse

Government Of The Basque CountryDepartment Of SecuritySos DeiakEuskalmet112

Imanol PradalesBingen Zupiria

What were SOS Deiak's key operational statistics for 2023?: In 2023, SOS Deiak, the Basque emergency response center, handled 927,920 calls and 242,605 incidents via the 112 emergency number. The center currently employs over 120 people managing calls and coordinating responses.
What prompted the Basque government to review its emergency response protocols?: Following the recent devastating floods in Valencia, Lehendakari Imanol Pradales announced a review of emergency response protocols and significant investment in technology and resources for the Basque Country.
What actions will the Basque government take to improve its emergency response capabilities?: The Basque government will conduct an in-depth analysis of the 2016 emergency management law and invest in modernizing technologies to improve response capabilities. This investment will be substantial, although the exact amount is yet to be determined.
What proactive measures does the Basque government emphasize to address weather emergencies?: The Basque government emphasizes proactive measures, using resources such as Euskalmet (the Basque Meteorological Agency) for early warning and improved response to future weather emergencies. They also stress strong inter-institutional and public communication.
How does the Basque Country's emergency management system differ from others, and what are its advantages?: Euskadi's centralized emergency management system, under the Department of Security, facilitates coordination among various agencies. Pradales highlighted the importance of this model, while acknowledging that continuous improvement is always possible.

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