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C2000 System Disruptions in the Netherlands

Faulty air fresheners disrupted the Dutch emergency communication system (C2000). The police face fines for insufficient response to broader C2000 issues, including poor coverage and training. A new system is in development.

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Netherlands

TechnologyNetherlandsGovernmentCybersecurityInfrastructureEmergency ResponseCommunication

Dutch PoliceArbeidsinspectieNos NieuwsPvvAnp

Minister Van Weel

What is planned for the future of the C2000 system?: A new communication system is in development to replace the current C2000 system, which is nearly 25 years old. The goal is to create a significantly more reliable communication system for emergency services.
What penalty does the Dutch police face due to C2000 issues?: The Dutch police force faces a €325,000 fine for failing to address issues with the C2000 communication system, including poor coverage and inadequate staff training. The fine could increase to €1 million if problems persist.
What caused the disruption to the C2000 communication system?: A specific type of electric air freshener was recently recalled due to interference with the C2000 emergency communication system. The air fresheners interfered with the C2000 frequency, causing disruptions to communication among emergency personnel.
What is the current coverage status of the C2000 system in the Netherlands?: There are approximately 65 areas in the Netherlands with poor C2000 coverage, and improving coverage quickly is difficult. Adding more masts takes time, and other devices, such as solar panel inverters, also cause interference.
What are the limitations of the alternative communication method used by officers inside buildings?: Police officers often rely on a 'push-to-talk' app on their mobile phones for communication within buildings, limiting their ability to perform other tasks. Minister Van Weel intends to improve this app's user-friendliness.

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