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Consumer Issues and Resolutions
A collection of consumer issues and their resolutions, including a critical illness claim, a Tesco email scam, Ticketmaster ticket issues, a banking problem for an expat, and Dartford Crossing fines.
English
United Kingdom
HealthTravelBankingScamsConsumer IssuesRefunds
Lv=TicketmasterTescoEuropcarNational Highways
Sally HamiltonAnonS.h.F.e.K.e.B.d.G.p
- What is the nature of the Tesco email scam?
- A Tesco email scam offering a £750 voucher is circulating; recipients are urged not to click on any links but to report the email to report@phishing.gov.uk.
- Why was the expat's money held in a holding account?
- An expat's £15,000 was held in a holding account due to Brexit rule changes. The bank said it had sent notices requesting information to release the funds, which the author disputed. The money was eventually released.
- What was the issue with the Take That concert tickets?
- The author's attempt to exchange four-day Take That concert tickets for VIP tickets resulted in a refund denial for one person. After intervention, Ticketmaster refunded the original ticket cost to the affected parties.
- What problem arose concerning the Dartford Crossing fines?
- A daughter hired a car and incurred Dartford Crossing fines due to an incorrect number plate on the Europcar key fob. National Highways reimbursed the payments and Europcar refunded the administrative fees.
- Why was the initial claim for critical illness payout denied?
- The author suffered a cardiac arrest and was initially denied a £50,000 critical illness payout because their policy excluded cardiac arrest, despite covering heart attacks. After providing further medical evidence showing a heart attack preceded the arrest, the claim was approved.