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Consumer Rights and CCTV Footage Access
This article provides advice on consumer rights related to faulty goods and accessing CCTV footage.
English
United Kingdom
JusticeOtherConsumer RightsCctv FootageLegal AdviceFaulty GoodsData Protection ActConsumer Rights Act
Financial Ombudsman ServiceInformation Commissioner’s Office
Dean Dunham
- Where can I get free legal advice on consumer rights?
- The Daily Mail's consumer rights expert advises readers to email him with legal questions, but this advice is accompanied by a disclaimer stating that they accept no legal responsibility for answers given.
- How can I access CCTV footage of my car being damaged in a car park?
- Under the Data Protection Act 2018, you can request CCTV footage containing your personal data. However, the cinema may refuse if the footage shows other individuals and identifying you would infringe their privacy. Reporting the incident to the police might prompt them to request the footage.
- What are my rights if my washing machine breaks down after two years?
- The Consumer Rights Act 2015 entitles you to a free repair, replacement, or refund for a faulty washing machine within six months of purchase. After six months, you must prove the fault wasn't due to misuse or wear and tear; obtain an engineer's report or evidence of common issues with that model.