kathimerini.gr
Greece's E-Government Adoption Nears EU Average"
In 2024, 66.3% of Greeks aged 16–74 used e-government services (gov.gr), nearing the EU average of 70%, a significant increase since 2020 when obtaining documents required in-person visits; the platform now offers over 2,170 services, with 8.6 million users and 328 million documents issued since its launch.
- What specific examples demonstrate the impact of the gov.gr platform on the efficiency of public services in Greece?
- Greece's increased e-government usage reflects a broader European trend, though lagging behind leaders like Denmark (98.5%). The high usage of gov.gr, with 8.6 million users and nearly 328 million documents issued since March 2020, demonstrates its success in streamlining public services. This contrasts sharply with the previous in-person process.",
- What is the current rate of Greek citizens using e-government services, and how does it compare to previous years and the EU average?
- In 2024, 66.3% of Greek citizens aged 16-74 used e-government services, nearing the EU average of 70%. This signifies a substantial shift from 2020, when obtaining documents required in-person visits. The gov.gr platform now offers over 2,170 services, with 78 added in February 2025 alone.",
- What factors might account for the slight decrease in e-government usage in Greece in 2024 compared to 2023, and what steps could be taken to address these factors?
- While Greece's e-government adoption is progressing, a slight decrease from 68.7% in 2023 to 66.3% in 2024 suggests potential challenges in maintaining user engagement. Future focus should be on addressing these challenges and further improving the platform's accessibility and user-friendliness to maintain momentum and close the gap with top-performing EU nations.",
Cognitive Concepts
Framing Bias
The article presents a largely positive framing of the increased adoption of e-government services in Greece. The headline (if any) and introductory paragraph would likely emphasize the efficiency and convenience of online services, showcasing Greece's progress towards the EU average. The use of positive language such as "exοικονομώντας χρόνο" (saving time) and the focus on the high number of users reinforce this positive framing, potentially overshadowing any potential issues.
Language Bias
The language used is mostly neutral, although terms like "συντριπτική πλειονότητα" (overwhelming majority) and the emphasis on the positive aspects of online services may slightly skew the tone towards positivity. While not overtly biased, the absence of any counterpoints slightly shifts the narrative.
Bias by Omission
The article focuses primarily on the increased use of e-government services in Greece and its comparison to the EU average, without delving into potential challenges or drawbacks of the system. There is no mention of digital literacy disparities among citizens or issues with accessibility for certain populations. The article also omits discussion of the potential environmental impact of reduced in-person visits, and a comparison of cost-effectiveness. This limited scope might prevent readers from forming a comprehensive understanding of the situation.
False Dichotomy
The article presents a somewhat simplistic view of the shift to online services, framing it as a largely positive change without acknowledging potential downsides or nuances. While the benefits are highlighted, potential disadvantages such as digital divides or system glitches are not explored, creating a false dichotomy between the old and new systems.
Sustainable Development Goals
The increased use of online government services, as reported, reduces inequalities in access to public services. This is particularly relevant for citizens in remote areas or those with mobility challenges who may have previously faced significant barriers to accessing essential documents and services. The shift towards digital platforms like gov.gr promotes inclusivity and equal opportunities.