lemonde.fr
Le Monde Account Access Issue
This article describes how to resolve the Le Monde error message indicating that the account is being accessed from multiple devices.
- How can users resolve the multiple device access error?
- Solutions include: 1. If multiple users share the account, create individual accounts (if included in the subscription) and log in separately. 2. If only one person should be using the account, log out of Le Monde on all other devices. 3. For larger groups (3 or more), consider upgrading to a family plan.
- What is the cause of the Le Monde error message about multiple device access?
- The error message appears when a Le Monde account is accessed from more than one device simultaneously. The service only allows access from a single device (computer, phone, or tablet) at a time.
- What are the options for multiple users accessing a single Le Monde subscription?
- If multiple users are accessing a single Le Monde subscription, they should either create individual accounts (if offered within the subscription plan), or consider upgrading to a multi-account plan or family plan to allow access from multiple devices with individual accounts.
Cognitive Concepts
Framing Bias
The repetitive nature of the message, constantly reiterating the same instructions, could be seen as a framing bias. The emphasis is solely on the user's potential wrongdoing, rather than offering clear, concise solutions. The structure doesn't prioritize the resolution.
Language Bias
The language used is slightly accusatory, implying the user is at fault. Phrases such as "another person (or you)" and "assure that you are the only person" suggest suspicion. Neutral alternatives could be: "To resolve this, please ensure only one device is using this account" or "For single-device access, please log out of other devices.
Bias by Omission
The message omits clear instructions on how to log out of other devices. It assumes the user knows how to do so, which may not be true. It also doesn't explain the technical reasons behind the single-device limitation.
False Dichotomy
The message presents a false dichotomy: either only one person uses the account, or the user must upgrade/create other accounts. It doesn't acknowledge the possibility of legitimate shared access or alternative solutions.