lemonde.fr
Le Monde Account Access Issue
This article describes how to resolve the Le Monde error message indicating that the account is being accessed from multiple devices.
- What are the options for users who share a Le Monde subscription?
- Users sharing a Le Monde subscription can either switch to a multi-account plan designed for multiple users or create individual accounts if their plan permits it. If only one user should access the account at a time, they must log out of other devices.
- What are the solutions to prevent this error message from appearing?
- If multiple users share the account, they should either create individual accounts (if allowed by the subscription plan) or upgrade to a multi-account plan. If only one person should be using the account, they must ensure they are logged out of Le Monde on all other devices.
- What is the cause of the Le Monde error message stating that the account is being accessed from multiple devices?
- The error message appears because the Le Monde account is logged in on more than one device simultaneously. Le Monde's system only allows access from a single device at a time (computer, phone, or tablet).
Cognitive Concepts
Framing Bias
The repetitive nature of the message, emphasizing the single-device restriction and providing multiple solutions, could be seen as framing the user's actions as problematic. The focus is heavily on the user needing to resolve the issue, rather than acknowledging potential limitations of the system.
Language Bias
The language is mostly neutral, however phrases such as "assure that you are the only person", could be considered slightly accusatory, implying a distrust of the user. Alternatives include: "Verify that you are the sole user of this account on this device.
Bias by Omission
The message omits consideration of situations where multiple family members might legitimately share an account and lack a family plan. It assumes a singular user model without offering adequate alternatives for legitimate shared use.
False Dichotomy
The message presents a false dichotomy: either the user is alone or they need to create new accounts/upgrade. The possibility of two people occasionally accessing the account from the same device is omitted, as is the possibility that the message is a false positive.
Gender Bias
The language is gender-neutral. However, the solutions provided might disproportionately affect single parents or users in households with shared devices.