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Le Monde Account Access Issue
This article describes how to resolve the Le Monde account access issue where multiple devices are attempting to access the same account simultaneously.
- What solutions are offered to resolve the multiple access issue?
- If multiple users share the account, solutions include creating individual accounts for each user (if included in the subscription) or switching to a multi-account plan. If only one user should access the account, the user must ensure they are the only one logged in on all devices.
- What are the potential consequences if the issue remains unresolved?
- The user will continue to receive the error message, preventing access to Le Monde content from any devices until the conflict is resolved by logging out from other devices or upgrading the subscription plan.
- What is the cause of the "another person is reading Le Monde with this account" message?
- The message appears because the Le Monde account is being accessed from more than one device (computer, phone, or tablet) at the same time. The system only allows access from a single device.
Cognitive Concepts
Framing Bias
The repetitive nature of the message, constantly reiterating the same instructions, could be seen as a framing bias. The emphasis is heavily placed on the user's potential wrongdoing, implying they are at fault rather than focusing on clear, concise solutions. The lack of variation might also make the message feel less trustworthy or more aggressive.
Language Bias
The language is somewhat accusatory, using phrases such as "another person (or you)" which implies suspicion and guilt. The repeated use of "assure" and "only" suggests a lack of trust in the user. A more neutral approach would focus on the technical limitation and the solution without implying fault.
Bias by Omission
The message omits information on how to "click on "". This is a crucial instruction that is never explained, leaving users uncertain and frustrated. There is also a lack of a clear path for troubleshooting the issue, particularly for users who share the account legitimately.
False Dichotomy
The message presents a false dichotomy: either the user is the only one using the account or they need to create separate accounts/upgrade their subscription. It does not consider other scenarios, such as temporary account access from a different device. This simplification can be frustrating and unhelpful for those in ambiguous situations.