bbc.com
Mould Nightmare in Housing Association Flat
A couple's move for an easier life turns into a nightmare due to untreated leaks, mold, and malfunctioning emergency pull cords in their housing association flat.
English
United Kingdom
HealthSafetyHousingDisabilityLeaksMold
Platform Housing Group
Robert WhiteleyAlison WhiteleyMartin Woods
- How has the leak affected the couple's safety?
- The leak caused all of the pull cords to malfunction, leaving Mr. Whiteley, who uses crutches due to osteoarthritis, helpless in case of an emergency. The lack of functioning emergency alerts is a serious safety concern for the couple.
- What is the housing association's response to the complaints?
- Platform Housing Group acknowledged the concerns and stated they are working with the couple to resolve the issues. However, the couple's frustration stems from the lack of visible progress and concern for their well-being while living with the mold and malfunctioning pull cords.
- What is the couple's complaint against the housing association?
- The couple contacted Platform Housing Group numerous times regarding the leak and mold but have yet to see the issues resolved. They feel neglected and worried about their health and safety, with the mold impacting Mr. Whiteley's breathing and Mrs. Whiteley's overall well-being.
- What is the main problem faced by the couple in their new flat?
- Robert and Alison Whiteley moved to a housing association flat for an easier life, but a leak from the upstairs flat caused extensive damp and mold problems. The mold has spread throughout their home, impacting their health and safety.
- What are the couple's plans if the situation remains unresolved?
- The couple are considering moving if the problems aren't fixed soon. Relocating could create challenges for Mr. Whiteley, who needs an adapted living space to manage his disability, and they are hesitant to leave their current community.