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Moving Company Theft; AirTag Saves the Day
Newlyweds' belongings stolen by moving company driver; AirTag helps locate possessions; other customers affected.
English
United States
LifestyleLogisticsContractTheftConsumerMoving
Texas Movers GroupLlcAll Seasons Moving & StorageBetter Business BureauSouthwest Movers AssociationGarland Pd
Rachel OgdenWill SchmidtMichelleEmma MingoJohn Esparza
- How were Rachel and Will able to locate their stolen possessions?
- An Apple AirTag hidden in a jewelry box allowed the couple to track their belongings, revealing that the items had never left Dallas. They filed a police report and recovered their possessions from a storage unit, but not without significant damage.
- Did other customers experience similar issues with Texas Movers Group?
- Emma Mingo, another customer of Texas Movers Group, faced similar issues and also had her belongings stolen and subsequently returned damaged after a significant delay. She had to replace several items due to water damage and mold.
- What was the outcome of the situation for the customers and the investigation?
- Texas Movers Group offered a partial refund to the couple and a full refund to Mingo. A warrant was issued for the All Seasons Moving & Storage driver, but it is unclear if the driver was apprehended.
- What crucial information was missing from the contract with Texas Movers Group?
- The contract between Texas Movers Group and the couple did not mention the use of a third-party carrier, a crucial oversight that allowed for the theft and subsequent complications. Experts recommend asking movers if they will handle the entire process themselves, or if third parties will be involved.
- What happened to Rachel Ogden and Will Schmidt's belongings after they hired Texas Movers Group?
- Texas Movers Group, hired All Seasons Moving & Storage to transport the couple's belongings to Oregon. However, the driver stole the load and disappeared in Montana, causing a significant delay and distress for the customers.