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NatWest App Outage

Thousands of NatWest customers were unable to access their accounts due to a widespread outage of the bank's mobile app, marking the second such incident this year.

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United Kingdom

TechnologyUkBankingAppServiceOutage

NatwestRoyal Bank Of ScotlandDown Detector

Has this happened before?: The outage is the second this year for NatWest's mobile banking service; a similar incident affected both NatWest and the Royal Bank of Scotland in late August.
How did customers react to the outage?: Customers expressed frustration on social media, highlighting the inconvenience and frequency of these outages. NatWest responded by suggesting alternative access methods, including online banking and phone support.
What happened to the NatWest banking app?: The NatWest banking app experienced a widespread outage, leaving thousands of customers unable to access their accounts.
How many reports of the outage were there?: Reports of login failures surged on Down Detector, peaking at over 1,000 reports. NatWest's social media acknowledged the problem and stated that technical teams were working on a solution, but provided no estimated time for resolution.
What did NatWest say about the cause of the outage?: While the bank cited routine maintenance between 2 am and 6 am on Sunday as a potential contributing factor, the outage extended beyond that timeframe, causing significant disruption for customers.

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