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theguardian.com

Real Estate Agency Fined for Privacy Breach

Australian real estate agency penalized for violating tenant's privacy by revealing personal details in response to a negative online review.

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United Kingdom

Human Rights ViolationsUkAustraliaLawsuitReal EstatePrivacyOnline Reviews

Noonan Real Estate AgencyOffice Of The Australian Information Commissioner (Oaic)

What personal information of the tenant was disclosed by the agency?: The tenant's personal information, including their full name, occupation, and financial circumstances, was revealed by the agency in their reply to the one-star review on Google.
What was the outcome of the investigation for Noonan Real Estate Agency?: As a consequence of the OAIC's findings, Noonan Real Estate was ordered to issue an apology to the tenant within 30 days. The agency will also seek external advice on privacy compliance and implement staff training.
Which regulatory body investigated the complaint and what was its finding?: The Office of the Australian Information Commissioner (OAIC) investigated the complaint and found that Noonan Real Estate had violated the Privacy Act by disclosing the tenant's personal information.
What action did the Noonan Real Estate Agency take that led to legal repercussions?: Noonan Real Estate Agency in Mortdale, NSW, Australia, was found to have breached the Privacy Act by publicly disclosing a tenant's personal information in response to a negative Google review.
What broader implications does this case have regarding online reviews and tenant information?: The case highlights the importance of respecting privacy laws when responding to online reviews and managing tenant information. The agency's actions resulted in a formal finding of a privacy breach and the requirement for corrective action.

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