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Ryanair Reimburses Consumers for Check-in Costs

Ryanair to reimburse consumers over €1.5 million for misleading online check-in information and related extra costs.

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Italian

Italy

European UnionLabour MarketConsumer RightsRyanairAirlineReimbursementMisleading Information

RyanairAntitrust Authority

What changes is Ryanair making regarding its priority and hand luggage selection process?: The company committed to changing how priority and hand luggage options are selected to allow separate choices for outbound and return flights. This is to ensure better price transparency and will also refund customers for past related complaints.
What was the main reason behind the Italian Antitrust Authority's action against Ryanair?: The Italian Antitrust Authority challenged Ryanair's online check-in information, deeming it misleading due to inadequate consumer information about the service's availability and extra costs for missed deadlines. Ryanair agreed to the reimbursements.
What steps is Ryanair taking to improve transparency concerning its online check-in policy?: Ryanair has pledged to update its website, app, and booking confirmation emails to clearly state the timeframe for free online check-in and associated airport check-in fees. This aims to improve transparency for customers.
What is the amount Ryanair will reimburse consumers for extra check-in costs at the airport?: Ryanair will reimburse consumers for extra check-in costs, specifically 55 euros for airport check-ins between 2021 and 2023, to those who filed complaints due to unclear online check-in conditions.
Besides the 55 euro airport check-in reimbursement, what other compensation is Ryanair providing?: Ryanair will also reimburse 15 euros or offer a 20-euro voucher to over 100,000 consumers who paid airport check-in fees during the same period, totaling approximately 1.5 million euros in reimbursements.

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