theguardian.com
Sainsbury's Bank Car Insurance Cancellation Issue
A reader describes the difficulty in canceling a deceased father's car insurance policy with Sainsbury's Bank, highlighting poor customer service and eventual resolution.
English
United Kingdom
UkDeathInsuranceCustomer ServiceComplaintRefund
Sainsbury's BankThe Guardian
WpThe Author's Dad
- What was the outcome of the situation?
- After multiple attempts, the policy was eventually cancelled, and a partial refund of £1,111 plus £200 compensation was issued.
- What was the main issue the author faced?
- Sainsbury's Bank failed to cancel the deceased's car insurance policy promptly after receiving notification of his death.
- What criticism does the author make of Sainsbury's Bank?
- The author criticized the bank's lack of attention to detail and slow response time, highlighting the difficulty in dealing with deceased's financial matters.
- How did Sainsbury's Bank respond to the author's initial request?
- The bank issued a new policy in the deceased's name, amended to include "executor of," despite the notification of death and request for cancellation.
- What suggestion does the author provide for dealing with similar situations?
- The author suggests using the "Tell Us Once" online form to notify government branches of a death, but emphasizes the challenges of dealing with private companies in such situations.