forbes.com
Tech Support Scams Cost Consumers $1.464 Billion in 2024
In 2024, tech support scams cost consumers $1.464 billion, an 87% increase from 2022, with Millennials and Gen Z being the most frequent victims.
- What are the most common tactics used in tech support scams?
- Scammers use pop-up messages simulating security problems, often freezing the computer screen, and prompting users to call a provided number. They also initiate contact via phone calls, falsely claiming to represent tech companies.
- What preventative measures can individuals take to avoid becoming victims of tech support scams?
- Never click links or call numbers in unsolicited pop-ups, emails, or texts claiming security issues. If concerned, contact official tech support directly using verified contact information. Never provide remote access to your computer to unsolicited individuals or entities.
- How significant is the financial impact of these scams, and which demographics are most affected?
- Losses in 2024 reached $1.464 billion, a substantial increase from previous years. Counter to common assumptions, Millennials and Gen Z are disproportionately targeted, unlike previous beliefs that older generations are more susceptible.
Cognitive Concepts
Framing Bias
The article presents a clear and concise narrative about tech support scams, focusing on the significant financial losses and the vulnerability of various demographic groups. The structure effectively guides the reader through the common tactics employed by scammers, highlighting the urgency and potential consequences. The use of statistics regarding financial losses immediately establishes the gravity of the issue. However, the article's focus on the financial impact and common tactics might overshadow other aspects, such as the psychological manipulation involved or the legal ramifications for scammers.
Language Bias
The language used is generally neutral and objective. Terms like "whopping," "major problem," and "red flag" add emphasis but do not appear to be overly loaded or manipulative. The use of statistics and specific examples enhances credibility. However, phrases such as "Fortunately, Dan Collins...saving him the money" could be considered slightly emotionally charged, though it does serve to highlight a positive outcome.
Bias by Omission
The article omits discussion of the efforts made by tech companies to combat tech support scams, such as improved security measures or educational campaigns. It also doesn't delve into the legal challenges in prosecuting scammers operating internationally or the role of law enforcement beyond the anecdote of Officer Collins' intervention. While space constraints likely contribute to these omissions, including this information would provide a more balanced perspective.
Sustainable Development Goals
Tech support scams disproportionately affect vulnerable populations, exacerbating existing inequalities. Combating these scams directly contributes to reducing this inequality by protecting individuals from financial loss and exploitation.