Showing 1 to 12 of 122 results
Optimizing Salesforce Renewals: The READY Framework
Buyan Thyagarajan's READY framework offers a five-step approach for strategic Salesforce renewals, maximizing value and aligning with business priorities by analyzing real adoption, enterprise priorities, AI readiness, delivery team assessment, and technical architecture.
Optimizing Salesforce Renewals: The READY Framework
Buyan Thyagarajan's READY framework offers a five-step approach for strategic Salesforce renewals, maximizing value and aligning with business priorities by analyzing real adoption, enterprise priorities, AI readiness, delivery team assessment, and technical architecture.
Progress
16% Bias Score
20 Customer Service Strategies from Forbes Business Council Experts
Forbes Business Council members share 20 low-cost, high-impact customer service strategies that focus on building relationships, improving communication, and exceeding customer expectations.
20 Customer Service Strategies from Forbes Business Council Experts
Forbes Business Council members share 20 low-cost, high-impact customer service strategies that focus on building relationships, improving communication, and exceeding customer expectations.
Progress
32% Bias Score
Customer Patience Crisis: Declining Service, Rising Expectations
American customer satisfaction has fallen for three consecutive quarters, with only 2.2 chances given before customers switch brands, driven largely by Gen Z's impatience and a preference for superior service over acceptable service.
Customer Patience Crisis: Declining Service, Rising Expectations
American customer satisfaction has fallen for three consecutive quarters, with only 2.2 chances given before customers switch brands, driven largely by Gen Z's impatience and a preference for superior service over acceptable service.
Progress
48% Bias Score
Recession Specials" Resurface Amid Waning Consumer Confidence
Facing declining consumer confidence amid inflation fears, US businesses are introducing "recession specials," such as Super Duper's viral $10 "Recession Burger" combo, mirroring similar trends from past recessions. This reflects a downturn in the University of Michigan's consumer sentiment index to...
Recession Specials" Resurface Amid Waning Consumer Confidence
Facing declining consumer confidence amid inflation fears, US businesses are introducing "recession specials," such as Super Duper's viral $10 "Recession Burger" combo, mirroring similar trends from past recessions. This reflects a downturn in the University of Michigan's consumer sentiment index to...
Progress
40% Bias Score
Five Mistakes Businesses Make with Customer Data in 2025
Businesses must prioritize data quality, adopt synthetic and multimodal AI, and maintain customer trust to leverage customer data effectively in 2025, adapting to a cookie-less future.
Five Mistakes Businesses Make with Customer Data in 2025
Businesses must prioritize data quality, adopt synthetic and multimodal AI, and maintain customer trust to leverage customer data effectively in 2025, adapting to a cookie-less future.
Progress
32% Bias Score
Accenture's AI Surge: $1.8 Billion Revenue, 500,000 Employees Trained
Accenture, led by CEO Julie Sweet, experienced explosive growth in AI initiatives, training over 500,000 employees in generative AI and generating $1.8 billion in revenue last quarter, fueled by an aggressive acquisition strategy and a focus on client transformation.
Accenture's AI Surge: $1.8 Billion Revenue, 500,000 Employees Trained
Accenture, led by CEO Julie Sweet, experienced explosive growth in AI initiatives, training over 500,000 employees in generative AI and generating $1.8 billion in revenue last quarter, fueled by an aggressive acquisition strategy and a focus on client transformation.
Progress
52% Bias Score
Missing Middle" in Marketing: How to Build a Scalable System
Christine Pilkington, CEO of Crisp, highlights the gap between marketing theory and practice, emphasizing the need for a structured, scalable marketing system integrated with business objectives, and offers a four-step solution.
Missing Middle" in Marketing: How to Build a Scalable System
Christine Pilkington, CEO of Crisp, highlights the gap between marketing theory and practice, emphasizing the need for a structured, scalable marketing system integrated with business objectives, and offers a four-step solution.
Progress
52% Bias Score
ESG Practices: A Global Shift Towards Value Creation
A new Morgan Stanley study reveals 88% of global companies view ESG practices as directly contributing to long-term value, up from 85% in 2024, highlighting a shift from risk management to value creation.
ESG Practices: A Global Shift Towards Value Creation
A new Morgan Stanley study reveals 88% of global companies view ESG practices as directly contributing to long-term value, up from 85% in 2024, highlighting a shift from risk management to value creation.
Progress
40% Bias Score
CSO Role Expands as Sustainability Takes Center Stage
A Forbes survey of 1,100 global executives reveals a significant increase in collaboration between CEOs and CSOs on sustainability initiatives (43% in 2025 vs. 21% in 2024), driven by growing sustainability budgets and the integration of sustainability into core business strategy.
CSO Role Expands as Sustainability Takes Center Stage
A Forbes survey of 1,100 global executives reveals a significant increase in collaboration between CEOs and CSOs on sustainability initiatives (43% in 2025 vs. 21% in 2024), driven by growing sustainability budgets and the integration of sustainability into core business strategy.
Progress
48% Bias Score
The Reality Rule: Transforming Difficult Customers into Loyal Advocates
This article introduces the "Reality Rule" in customer service: treat customers well regardless of their behavior, aiming to transform difficult customers into loyal advocates and boost employee satisfaction. 81% of customers would return to a company that actively sought to make amends for a bad ex...
The Reality Rule: Transforming Difficult Customers into Loyal Advocates
This article introduces the "Reality Rule" in customer service: treat customers well regardless of their behavior, aiming to transform difficult customers into loyal advocates and boost employee satisfaction. 81% of customers would return to a company that actively sought to make amends for a bad ex...
Progress
44% Bias Score
Smaller Chinese EV Makers Outperform BYD in Price War
Smaller Chinese electric vehicle manufacturers like Leapmotor, Stellantis, and Xiaomi are outperforming BYD in the ongoing price war, leveraging technology and brand recognition to achieve profitability and increased market share, unlike BYD whose market share is declining despite growth.
Smaller Chinese EV Makers Outperform BYD in Price War
Smaller Chinese electric vehicle manufacturers like Leapmotor, Stellantis, and Xiaomi are outperforming BYD in the ongoing price war, leveraging technology and brand recognition to achieve profitability and increased market share, unlike BYD whose market share is declining despite growth.
Progress
40% Bias Score
Gartner Stock Plunges 28% Amidst AI Disruption and Internal Challenges
Gartner's stock fell 28% on August 5th, 2025, after a Q2 earnings report showed exceeding revenue but disappointing future guidance, highlighting concerns about competitive threats from AI and internal cultural obstacles to growth.
Gartner Stock Plunges 28% Amidst AI Disruption and Internal Challenges
Gartner's stock fell 28% on August 5th, 2025, after a Q2 earnings report showed exceeding revenue but disappointing future guidance, highlighting concerns about competitive threats from AI and internal cultural obstacles to growth.
Progress
48% Bias Score
Showing 1 to 12 of 122 results