Tag #Citizen Satisfaction

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kathimerini.gr

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Jun 5, 13:13

Greece's New Public Employee Evaluation: Fewer Top Performers, Increased Dismissals

Greece's new 2024 public employee evaluation system, using AI and target-based metrics, revealed fewer top performers (15,615 vs. 143,121 in 2019) and more low performers (2,102 vs. 237 in 2019), impacting public service delivery and leading to dismissals (1,976 since 2019).

Greece's New Public Employee Evaluation: Fewer Top Performers, Increased Dismissals

Greece's new 2024 public employee evaluation system, using AI and target-based metrics, revealed fewer top performers (15,615 vs. 143,121 in 2019) and more low performers (2,102 vs. 237 in 2019), impacting public service delivery and leading to dismissals (1,976 since 2019).

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36% Bias Score

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Decent Work and Economic Growth

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How does the new evaluation system differ from the 2019 system, and what factors contributed to these differences?

The shift reflects a stricter evaluation system implemented in 2023 using AI and target-based performance metrics. This resulted in a decrease in the percentage of supervisors rated as excellent (37% in 2024 vs. 89% in 2019). 1,976 employees were dismissed since 2019, primarily for misconduct.

kathimerini.gr

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Mar 30, 22:11

Greece Launches Citizen Feedback Survey to Improve Public Services

The Greek Prime Minister will send a digital questionnaire to four million citizens to evaluate public services, aiming to improve government efficiency and responsiveness, a process delayed by six years.

Greece Launches Citizen Feedback Survey to Improve Public Services

The Greek Prime Minister will send a digital questionnaire to four million citizens to evaluate public services, aiming to improve government efficiency and responsiveness, a process delayed by six years.

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60% Bias Score

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Quality Education

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Why was this citizen feedback initiative not implemented sooner, and what broader systemic issues does it reflect?

This initiative addresses persistent criticisms of slow and inefficient public services in Greece. While some digital improvements under the current government are acknowledged, significant shortcomings remain, particularly in the judicial system and utility services.

europe.chinadaily.com.cn

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May 20, 13:15

Shanghai Tops Nationwide in Urban Public Service Satisfaction

A Shanghai Jiao Tong University survey ranked Shanghai's urban public services first nationwide, based on citizen satisfaction across infrastructure, social security, healthcare, education, and government efficiency, exceeding expectations with 93% of respondents rating future prospects highly.

Shanghai Tops Nationwide in Urban Public Service Satisfaction

A Shanghai Jiao Tong University survey ranked Shanghai's urban public services first nationwide, based on citizen satisfaction across infrastructure, social security, healthcare, education, and government efficiency, exceeding expectations with 93% of respondents rating future prospects highly.

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40% Bias Score

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Sustainable Cities and Communities

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How did Shanghai's approach to urban governance contribute to high ratings in government efficiency and transparency?

Shanghai's top ranking reflects its innovative urban governance, including "refined governance" and "one-stop service," which improved service efficiency and transparency. This success is based on a survey of 35 major Chinese cities, with over 75% of respondents expressing positive feedback.

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