Showing 37 to 48 of 61 results
Five Critical Mistakes Businesses Make in Customer Experience
A survey reveals 54% of US consumers find customer experience needs improvement; businesses risk this by misusing data, mishandling AI, failing omnichannel integration, reacting instead of proactively improving, and not empowering employees.
Five Critical Mistakes Businesses Make in Customer Experience
A survey reveals 54% of US consumers find customer experience needs improvement; businesses risk this by misusing data, mishandling AI, failing omnichannel integration, reacting instead of proactively improving, and not empowering employees.
Progress
32% Bias Score
Agentic AI Revolutionizes E-commerce Efficiency and Customer Experience
Agentic AI, automating complex tasks with minimal human intervention, is rapidly transforming e-commerce by optimizing processes like inventory, shipping, customer service, and pricing, leading to enhanced efficiency and personalized customer experiences.
Agentic AI Revolutionizes E-commerce Efficiency and Customer Experience
Agentic AI, automating complex tasks with minimal human intervention, is rapidly transforming e-commerce by optimizing processes like inventory, shipping, customer service, and pricing, leading to enhanced efficiency and personalized customer experiences.
Progress
52% Bias Score
AI Revolutionizes Insurance: Efficiency, Accuracy, and Customer Experience
AI transforms insurance by improving risk assessment, automating claims processing, and personalizing customer service, leading to greater efficiency and customer satisfaction.
AI Revolutionizes Insurance: Efficiency, Accuracy, and Customer Experience
AI transforms insurance by improving risk assessment, automating claims processing, and personalizing customer service, leading to greater efficiency and customer satisfaction.
Progress
48% Bias Score
Navigating the 2025 Marketing Landscape: Challenges and Strategies
The article discusses the rapidly changing marketing landscape in 2025, emphasizing the need for innovation, consumer focus, technology integration, and collaborative teamwork to navigate the challenges of a blended physical and digital retail environment.
Navigating the 2025 Marketing Landscape: Challenges and Strategies
The article discusses the rapidly changing marketing landscape in 2025, emphasizing the need for innovation, consumer focus, technology integration, and collaborative teamwork to navigate the challenges of a blended physical and digital retail environment.
Progress
24% Bias Score
German Banks Invest in Modern Branches to Counter Digitalization
Despite Germany seeing a decline in bank branches, institutions like Deutsche Bank are investing in modern branch concepts emphasizing personal consultations to build trust and offer expert advice, recognizing that human interaction is crucial for complex financial decisions.
German Banks Invest in Modern Branches to Counter Digitalization
Despite Germany seeing a decline in bank branches, institutions like Deutsche Bank are investing in modern branch concepts emphasizing personal consultations to build trust and offer expert advice, recognizing that human interaction is crucial for complex financial decisions.
Progress
44% Bias Score
AI Agents Transform B2B Sales and Marketing
B2B organizations are rapidly adopting AI-powered assistants to automate tasks, personalize customer interactions, and improve sales and marketing efficiency; 83% of automation decision-makers plan to increase AI agent investment in the next year, according to Forrester's 2024 Automation Survey.
AI Agents Transform B2B Sales and Marketing
B2B organizations are rapidly adopting AI-powered assistants to automate tasks, personalize customer interactions, and improve sales and marketing efficiency; 83% of automation decision-makers plan to increase AI agent investment in the next year, according to Forrester's 2024 Automation Survey.
Progress
40% Bias Score
Poor Customer Service Costs Businesses Millions: An AI Solution
A father's attempt to rent a theatre screen for his son's birthday party was thwarted by an unhelpful sales associate, highlighting the costly problem of poor customer service and the potential of AI to improve sales interactions.
Poor Customer Service Costs Businesses Millions: An AI Solution
A father's attempt to rent a theatre screen for his son's birthday party was thwarted by an unhelpful sales associate, highlighting the costly problem of poor customer service and the potential of AI to improve sales interactions.
Progress
64% Bias Score
AI Hosts Boost Restaurant Revenue and Address Labor Shortages in Canada
AI is revolutionizing restaurant front-of-house operations, with AI hosts increasing revenue by $3,000-$18,000 per month per location for some restaurants, addressing labor shortages in Canada's hospitality industry by handling reservations, managing waitlists, and offering multilingual support.
AI Hosts Boost Restaurant Revenue and Address Labor Shortages in Canada
AI is revolutionizing restaurant front-of-house operations, with AI hosts increasing revenue by $3,000-$18,000 per month per location for some restaurants, addressing labor shortages in Canada's hospitality industry by handling reservations, managing waitlists, and offering multilingual support.
Progress
44% Bias Score
Audacious" Highlights Human Connection in AI-Driven Customer Service
Mark Schaefer's "Audacious" emphasizes the importance of human connection in customer experience, showcasing strategies for creating memorable interactions and highlighting the limitations of AI in replicating genuine human relationships.
Audacious" Highlights Human Connection in AI-Driven Customer Service
Mark Schaefer's "Audacious" emphasizes the importance of human connection in customer experience, showcasing strategies for creating memorable interactions and highlighting the limitations of AI in replicating genuine human relationships.
Progress
48% Bias Score
Prioritizing Emotional Customer Experience for Business Growth
Businesses should focus on improving customer experience (CX) by creating positive emotional connections, utilizing AI tools trained to show empathy, and aligning brand values with customer values, leading to increased loyalty and advocacy.
Prioritizing Emotional Customer Experience for Business Growth
Businesses should focus on improving customer experience (CX) by creating positive emotional connections, utilizing AI tools trained to show empathy, and aligning brand values with customer values, leading to increased loyalty and advocacy.
Progress
40% Bias Score
Strategic Partnerships Drive Customer Retention and Revenue Growth
Strategic partnerships significantly boost customer retention by improving customer experience via technology, expanding service offerings, and directly collaborating on retention efforts, impacting revenue and customer lifetime value.
Strategic Partnerships Drive Customer Retention and Revenue Growth
Strategic partnerships significantly boost customer retention by improving customer experience via technology, expanding service offerings, and directly collaborating on retention efforts, impacting revenue and customer lifetime value.
Progress
28% Bias Score
Insurance Companies Prioritize Customer Engagement, Boosting Shareholder Returns
Major insurers are dramatically improving customer engagement, evidenced by programs like John Hancock Vitality (89% of buyers prefer it) and Aflac's dedicated cancer claim support, driven by research showing customer experience leaders significantly outperform competitors in shareholder returns (Mc...
Insurance Companies Prioritize Customer Engagement, Boosting Shareholder Returns
Major insurers are dramatically improving customer engagement, evidenced by programs like John Hancock Vitality (89% of buyers prefer it) and Aflac's dedicated cancer claim support, driven by research showing customer experience leaders significantly outperform competitors in shareholder returns (Mc...
Progress
40% Bias Score
Showing 37 to 48 of 61 results