Showing 1 to 12 of 14 results
Employee Engagement Directly Impacts Customer Satisfaction, Costing Trillions
A 2024 PwC report highlights that 82% of U.S. and 74% of non-U.S. customers want more human brand interaction, while only 21% of global employees feel engaged, costing the global economy \$8.8 trillion in lost productivity; studies show a direct link between employee engagement and customer satisfac...
Employee Engagement Directly Impacts Customer Satisfaction, Costing Trillions
A 2024 PwC report highlights that 82% of U.S. and 74% of non-U.S. customers want more human brand interaction, while only 21% of global employees feel engaged, costing the global economy \$8.8 trillion in lost productivity; studies show a direct link between employee engagement and customer satisfac...
Progress
24% Bias Score
AI Takes on Management Roles: Reshaping Employee Experiences
In 2025, AI is managing employees in the UK and globally, impacting hiring, firing, promotions, and performance reviews; 94% of managers use AI for these decisions, while 78% use agentic AI for workflow management, leading to both increased efficiency and concerns about surveillance and employee wel...
AI Takes on Management Roles: Reshaping Employee Experiences
In 2025, AI is managing employees in the UK and globally, impacting hiring, firing, promotions, and performance reviews; 94% of managers use AI for these decisions, while 78% use agentic AI for workflow management, leading to both increased efficiency and concerns about surveillance and employee wel...
Progress
40% Bias Score
TUI Streamlines HR with WalkMe, Boosting Efficiency and Employee Self-Service
TUI Group, a global tourism company with 41,000 employees, used WalkMe to streamline its SAP SuccessFactors HR processes, resulting in an 80% increase in employee self-efficiency, a 70% reduction in training time, and a 50% decrease in support calls due to improved automation and data-driven insight...
TUI Streamlines HR with WalkMe, Boosting Efficiency and Employee Self-Service
TUI Group, a global tourism company with 41,000 employees, used WalkMe to streamline its SAP SuccessFactors HR processes, resulting in an 80% increase in employee self-efficiency, a 70% reduction in training time, and a 50% decrease in support calls due to improved automation and data-driven insight...
Progress
48% Bias Score
Internal Culture's Impact on Customer Experience and Business Growth
Denise Lee Yohn's keynote at Medallia Experience 2025 highlighted the "fusion" of positive internal culture and customer experience, resulting in increased customer ratings, lower costs, and accelerated growth, emphasizing that strong brands are built from the inside out.
Internal Culture's Impact on Customer Experience and Business Growth
Denise Lee Yohn's keynote at Medallia Experience 2025 highlighted the "fusion" of positive internal culture and customer experience, resulting in increased customer ratings, lower costs, and accelerated growth, emphasizing that strong brands are built from the inside out.
Progress
48% Bias Score
AI-Driven Talent Management: A Strategic Shift in 2025
In 2025, organizations are moving beyond using AI for basic HR efficiency to using AI-driven talent intelligence for strategic talent management, focusing on skills-based workforces and future-proofing organizational goals, while addressing employee concerns about AI bias, security, and ethical impl...
AI-Driven Talent Management: A Strategic Shift in 2025
In 2025, organizations are moving beyond using AI for basic HR efficiency to using AI-driven talent intelligence for strategic talent management, focusing on skills-based workforces and future-proofing organizational goals, while addressing employee concerns about AI bias, security, and ethical impl...
Progress
48% Bias Score
Five Key 2025 Workplace Trends
The Top Employers Institute's 2025 workplace trends report reveals five key shifts: transforming employee experience for all workers, building sustainable workplaces, fostering a new sense of belonging, adopting neuroinclusive design, and integrating AI-powered leadership; these trends are predicted...
Five Key 2025 Workplace Trends
The Top Employers Institute's 2025 workplace trends report reveals five key shifts: transforming employee experience for all workers, building sustainable workplaces, fostering a new sense of belonging, adopting neuroinclusive design, and integrating AI-powered leadership; these trends are predicted...
Progress
28% Bias Score
AI's Limitations: The Risk of Neglecting Human Experience in Digital Transformations
Organizations risk costly errors by prioritizing AI over experienced workers, leading to contextual blindness, loss of institutional knowledge, automation bias, employee disengagement, and misalignment between strategy and execution; McKinsey research shows successful transformations prioritize robu...
AI's Limitations: The Risk of Neglecting Human Experience in Digital Transformations
Organizations risk costly errors by prioritizing AI over experienced workers, leading to contextual blindness, loss of institutional knowledge, automation bias, employee disengagement, and misalignment between strategy and execution; McKinsey research shows successful transformations prioritize robu...
Progress
56% Bias Score
Tech Transitions: A Leadership Branding Opportunity
Tech transitions, such as software updates and PC migrations, impact employee morale and trust; a recent example from an international firm illustrates how poor handling can negatively affect productivity and leadership perception, while thoughtful execution builds trust and showcases leadership.
Tech Transitions: A Leadership Branding Opportunity
Tech transitions, such as software updates and PC migrations, impact employee morale and trust; a recent example from an international firm illustrates how poor handling can negatively affect productivity and leadership perception, while thoughtful execution builds trust and showcases leadership.
Progress
32% Bias Score
Positive Leadership Improves Employee and Customer Experiences
Ryan Minton, former hotel general manager and current SVP of a hotel chain, promotes a "hospitality mentality" in his new book, "Uplifted," advocating leadership strategies focused on employee value, positive energy, trust, and common sense to improve employee and customer experiences.
Positive Leadership Improves Employee and Customer Experiences
Ryan Minton, former hotel general manager and current SVP of a hotel chain, promotes a "hospitality mentality" in his new book, "Uplifted," advocating leadership strategies focused on employee value, positive energy, trust, and common sense to improve employee and customer experiences.
Progress
52% Bias Score
Evolving Role of NPS in Customer Experience
Verizon, Autodesk, and Prudential executives discussed the evolving role of NPS in customer experience, emphasizing the importance of integrating various metrics, employee satisfaction, and adaptable technologies to deliver exceptional experiences.
Evolving Role of NPS in Customer Experience
Verizon, Autodesk, and Prudential executives discussed the evolving role of NPS in customer experience, emphasizing the importance of integrating various metrics, employee satisfaction, and adaptable technologies to deliver exceptional experiences.
Progress
12% Bias Score
AI's Transformative Impact on Human Resources
AI is revolutionizing Human Resources (HR) by automating tasks, improving decision-making, and enhancing employee experiences, leading to increased efficiency and a more diverse, satisfied workforce.
AI's Transformative Impact on Human Resources
AI is revolutionizing Human Resources (HR) by automating tasks, improving decision-making, and enhancing employee experiences, leading to increased efficiency and a more diverse, satisfied workforce.
Progress
48% Bias Score
Future of Work: Adapting to Technological Transformation and Cultural Shifts by 2025
In a rapidly changing business environment, organizations face challenges in managing the present while shaping the future of work, necessitating a focus on employee upskilling, hybrid work models, AI integration, and a supportive company culture to achieve better results by 2025.
Future of Work: Adapting to Technological Transformation and Cultural Shifts by 2025
In a rapidly changing business environment, organizations face challenges in managing the present while shaping the future of work, necessitating a focus on employee upskilling, hybrid work models, AI integration, and a supportive company culture to achieve better results by 2025.
Progress
32% Bias Score
Showing 1 to 12 of 14 results