Tag #Google Reviews

What is the impact of AI-powered 'review-bombing' on small businesses, and what measures can be taken to mitigate this threat?

A London restaurant's Google rating plummeted from 4.9 to 2.3 after a coordinated attack using AI-powered bots posted fake negative reviews. The attackers, who demanded £10,000 in Bitcoin, were identified as a 'review-bombing mafia'. A digital reputation management firm, Maximatic Media, helped restore the restaurant's rating to 4.8 within a month by removing the fake reviews and encouraging positive reviews from loyal customers.