Tag #Passenger Assistance

What are the immediate consequences of the UK rail regulator's decision to potentially increase compensation payouts to disabled passengers for train assistance failures?

The UK's Office of Rail and Road (ORR) will likely increase compensation for disabled passengers denied pre-booked train assistance. A court awarded a passenger £1,200, significantly more than the usual £125 rail ombudsman payout, setting a precedent for higher compensation claims. This follows numerous reports of disabled passengers, including Paralympian Tanni Grey-Thompson, being left stranded due to assistance failures.