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Consultation Theft Costs German Retailers
A YouGov survey reveals that roughly one-third of German consumers receive in-store consultations before purchasing products online, a trend called 'beratungsklau' (consultation theft), causing financial losses for brick-and-mortar retailers. Almost half of respondents disapprove of this practice.
Consultation Theft Costs German Retailers
A YouGov survey reveals that roughly one-third of German consumers receive in-store consultations before purchasing products online, a trend called 'beratungsklau' (consultation theft), causing financial losses for brick-and-mortar retailers. Almost half of respondents disapprove of this practice.
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