Showing 1 to 5 of 5 results
AI Voice Agents Achieve Customer Indistinguishability at eHealth
eHealth's AI voice agents are now indistinguishable from human agents, leading to a significant breakthrough in customer experience and operational efficiency, driven by customer psychology and supported by substantial venture capital investment.
AI Voice Agents Achieve Customer Indistinguishability at eHealth
eHealth's AI voice agents are now indistinguishable from human agents, leading to a significant breakthrough in customer experience and operational efficiency, driven by customer psychology and supported by substantial venture capital investment.
Progress
44% Bias Score
Apple's AI Transcribes Garage Voicemail as Sexually Explicit Insult
Louise Littlejohn, 66, received an offensive voicemail transcription from Lookers Land Rover garage due to Apple's AI misinterpreting a business call; the AI replaced "sixth of March" with "sex" and added an insult.
Apple's AI Transcribes Garage Voicemail as Sexually Explicit Insult
Louise Littlejohn, 66, received an offensive voicemail transcription from Lookers Land Rover garage due to Apple's AI misinterpreting a business call; the AI replaced "sixth of March" with "sex" and added an insult.
Progress
40% Bias Score
OpenAI Launches Phone-Based ChatGPT, Expanding Access Amidst Growing Competition
OpenAI launched a phone-based ChatGPT on Wednesday, accessible via 1-800-CHATGPT (US) and WhatsApp globally, offering voice conversations for users with limited internet, with a 15-minute monthly limit, raising accessibility and privacy concerns amidst intense industry competition.
OpenAI Launches Phone-Based ChatGPT, Expanding Access Amidst Growing Competition
OpenAI launched a phone-based ChatGPT on Wednesday, accessible via 1-800-CHATGPT (US) and WhatsApp globally, offering voice conversations for users with limited internet, with a 15-minute monthly limit, raising accessibility and privacy concerns amidst intense industry competition.
Progress
36% Bias Score
ScotRail's AI Announcer Sparks Passenger Backlash
ScotRail's adoption of an AI-powered voice, "Iona," for train announcements has sparked passenger complaints due to its robotic nature, while raising concerns about job displacement and the erosion of regional accents. The technology, developed by ReadSpeaker, offers cost savings and customization, ...
ScotRail's AI Announcer Sparks Passenger Backlash
ScotRail's adoption of an AI-powered voice, "Iona," for train announcements has sparked passenger complaints due to its robotic nature, while raising concerns about job displacement and the erosion of regional accents. The technology, developed by ReadSpeaker, offers cost savings and customization, ...
Progress
52% Bias Score
AI Voice Market Reaches \$5.4 Billion in 2024
The global AI voice market reached \$5.4 billion in 2024, a 25% increase from 2023, driven by 60% of smartphone users regularly using voice assistants and technological advancements in NLP, edge computing, and multilingual support, impacting healthcare, automotive, and customer service sectors.
AI Voice Market Reaches \$5.4 Billion in 2024
The global AI voice market reached \$5.4 billion in 2024, a 25% increase from 2023, driven by 60% of smartphone users regularly using voice assistants and technological advancements in NLP, edge computing, and multilingual support, impacting healthcare, automotive, and customer service sectors.
Progress
36% Bias Score
Showing 1 to 5 of 5 results