theguardian.com
TfL Cyberattack: Oyster Card Services Partially Restored
TfL restores some Oyster card services after a cyberattack, while others remain offline pending full system recovery.
English
United Kingdom
TechnologyLabour MarketUkCybersecurityTransportationData BreachLondonCyberattack
Transport For London (Tfl)National Crime AgencyDepartment For TransportCitymapper
Seb DanceShashi Verma
- What is the extent of data compromise due to the attack?
- Approximately 5,000 customers' details were potentially compromised during the attack. TfL reset passwords for about 30,000 employees and contractors due to the incident.
- What actions have been taken in response to the cyberattack?
- The cyberattack disrupted TfL's online services, including access to photocards, live Tube data, and contactless journey records. A teenager from Walsall was arrested in connection with the attack.
- What comments have been made by TfL officials regarding the incident?
- The deputy mayor for transport, Seb Dance, commended TfL's response to the cyberattack, highlighting their efforts to keep London moving. TfL's chief technology officer, Shashi Verma, assured customers of support regarding travel cost reimbursements.
- What services were affected by the cyberattack on Transport for London?
- Transport for London (TfL) has reopened Oyster photocard applications for students, apprentices, and care leavers over 18 after a September cyberattack. Over-60s and schoolchildren will have to wait.
- What is the status of restoring online services and other affected systems?
- TfL is working to restore all online services, including contactless payment journey history and refunds. The rollout of contactless payments at national rail stations has been delayed.