Tag #Chatbots

Showing 25 to 28 of 28 results

forbes.com

🌐 85% Global Worthiness

Dec 26, 19:10

Consumer Product Knowledge Exceeds Sales Agents, AI Chatbots Offer Solution

A widening knowledge gap between consumers and sales agents, revealed by an 83% consumer belief in superior product knowledge, is hindering sales and frustrating customers; AI-powered chatbots, if properly trained, offer a solution by providing superior product knowledge and addressing consumer skep...

Consumer Product Knowledge Exceeds Sales Agents, AI Chatbots Offer Solution

A widening knowledge gap between consumers and sales agents, revealed by an 83% consumer belief in superior product knowledge, is hindering sales and frustrating customers; AI-powered chatbots, if properly trained, offer a solution by providing superior product knowledge and addressing consumer skep...

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48% Bias Score

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Decent Work and Economic Growth

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How can businesses leverage AI-powered chatbots to address the knowledge gap and improve customer satisfaction?

This knowledge gap stems from consumers' increased access to information, enabling them to research products extensively before contacting companies. They often possess more detailed product knowledge than agents, leading to negative customer experiences. AI chatbots, trained on comprehensive product and competitor data, can bridge this gap by providing superior product knowledge.

tr.euronews.com

🌐 85% Global Worthiness

Dec 22, 19:09

Chatbots Show Signs of Dementia-like Cognitive Impairment

A study in The BMJ revealed that leading chatbots, including Google's Gemini (scoring 16/30 on the MoCA), showed signs of mild cognitive impairment similar to dementia, raising concerns about their reliability in healthcare.

Chatbots Show Signs of Dementia-like Cognitive Impairment

A study in The BMJ revealed that leading chatbots, including Google's Gemini (scoring 16/30 on the MoCA), showed signs of mild cognitive impairment similar to dementia, raising concerns about their reliability in healthcare.

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32% Bias Score

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Good Health and Well-being

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How did the study assess the cognitive function of the chatbots, and what specific tasks posed the greatest challenges?

The study used the MoCA, a test for early dementia detection. Higher scores indicate better cognitive abilities. While chatbots performed well on naming, attention, and language tasks, they struggled with visual-spatial tasks like drawing a clock showing a specific time. This suggests limitations in their application for medical diagnosis.

forbes.com

🌐 85% Global Worthiness

Dec 23, 19:10

AI Chatbots vs. Humans: Emotional Intelligence in Customer Service

Studies reveal that human customer service agents experience high stress levels (77%), leading to negative interactions, while AI chatbots, unaffected by emotions, offer a potential solution, though human roles will evolve.

AI Chatbots vs. Humans: Emotional Intelligence in Customer Service

Studies reveal that human customer service agents experience high stress levels (77%), leading to negative interactions, while AI chatbots, unaffected by emotions, offer a potential solution, though human roles will evolve.

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44% Bias Score

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How does the emotional state of customer service representatives contribute to negative customer experiences, and what are the systemic implications?

The emotional toll on human customer service representatives creates a vicious cycle: angry customers trigger defensive responses, escalating negative interactions. This contrasts with AI chatbots, which remain unaffected by customer emotions and can learn to provide empathetic responses. This difference highlights the limitations of relying solely on human agents for customer service.

theglobeandmail.com

🌐 75% Global Worthiness

Dec 2, 23:39

AI Shopping Assistants: Enhancing E-commerce, but with Limitations

Amazon and Walmart are testing AI-powered shopping assistants like Rufus to enhance customer service and provide product recommendations, showcasing the growing use of generative AI in e-commerce, but these tools have limitations and are prone to inaccuracies.

AI Shopping Assistants: Enhancing E-commerce, but with Limitations

Amazon and Walmart are testing AI-powered shopping assistants like Rufus to enhance customer service and provide product recommendations, showcasing the growing use of generative AI in e-commerce, but these tools have limitations and are prone to inaccuracies.

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How are retailers using AI chatbots to improve the customer experience?

Retailers are integrating AI chatbots into their e-commerce platforms to enhance customer service and drive sales. This follows the mainstream adoption of ChatGPT in late 2022, increasing interest in generative AI. Companies like Victoria's Secret and IKEA are also experimenting with this technology.

Showing 25 to 28 of 28 results