Tag #Online Services

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npr.org

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Apr 9, 04:11

Social Security Eliminates Phone Applications, Raising Accessibility Concerns

Starting April 14th, the Social Security Administration ended telephone applications for retirement and survivor benefits, forcing millions of Americans, many with disabilities and residing in rural areas, to seek in-person services or navigate complex online applications, raising concerns about acc...

Social Security Eliminates Phone Applications, Raising Accessibility Concerns

Starting April 14th, the Social Security Administration ended telephone applications for retirement and survivor benefits, forcing millions of Americans, many with disabilities and residing in rural areas, to seek in-person services or navigate complex online applications, raising concerns about acc...

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How does this policy change disproportionately affect specific groups of beneficiaries, and what are the underlying causes of these disparities?

This policy shift disproportionately affects seniors and disabled individuals, particularly those in rural areas with limited access to transportation or technology. The already lengthy wait times for in-person appointments, averaging over 28 days, further exacerbate the issue, creating significant barriers to accessing benefits. The elimination of phone applications also creates hardship for those applying for survivor benefits, for which online options are unavailable.

sueddeutsche.de

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Feb 8, 07:07

Limited Adoption of Online Office Hours in Thuringia

Thuringia's mayors and county commissioners largely avoid online office hours due to citizen preference for in-person contact and limited technological access; Erfurt and Eichsfeld are exceptions, using pre-recorded video responses to submitted questions.

Limited Adoption of Online Office Hours in Thuringia

Thuringia's mayors and county commissioners largely avoid online office hours due to citizen preference for in-person contact and limited technological access; Erfurt and Eichsfeld are exceptions, using pre-recorded video responses to submitted questions.

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How do the online office hours in Erfurt and Eichsfeld differ from traditional formats, and what are the advantages and disadvantages of each approach for both citizens and government officials?

While Erfurt and Eichsfeld counties offer online question submission portals for the mayor and county commissioner, respectively, these are supplementary to traditional communication channels. The responses are pre-recorded videos addressing common themes, ensuring accessibility from rural areas while eliminating spontaneous interaction.

Showing 13 to 14 of 14 results