Tag #Refunds

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smh.com.au

🌐 85% Global Worthiness

Sep 11, 22:21

Australians Face Delays in Refunds from Third-Party Travel Websites

Australian consumers are facing significant delays and difficulties in obtaining refunds for cancelled or disrupted trips booked through third-party travel websites like TripADeal and Booking.com, with some legal battles ongoing.

Australians Face Delays in Refunds from Third-Party Travel Websites

Australian consumers are facing significant delays and difficulties in obtaining refunds for cancelled or disrupted trips booked through third-party travel websites like TripADeal and Booking.com, with some legal battles ongoing.

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How do the terms and conditions of third-party booking sites impact consumer rights?

Third-party sites often have terms and conditions that reduce consumer rights compared to booking directly. Consumers are subject to the terms of both the booking site and the service provider, leading to confusion and difficulty accessing refunds or resolving issues. This often results in consumers receiving credits instead of cash refunds.

smh.com.au

🌐 75% Global Worthiness

Sep 8, 01:15

Backlash Against Senator Price's Comments on Indian Immigration; New Aviation Consumer Protection Scheme

Senator Maria Kovacic criticized Senator Jacinta Price's false claims about Indian migration, while Transport Minister Catherine King announced a new aviation consumer protection scheme to improve passenger standards.

Backlash Against Senator Price's Comments on Indian Immigration; New Aviation Consumer Protection Scheme

Senator Maria Kovacic criticized Senator Jacinta Price's false claims about Indian migration, while Transport Minister Catherine King announced a new aviation consumer protection scheme to improve passenger standards.

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What are the potential long-term implications of these events?

This incident could strain relations between the Liberal party and the Indian-Australian community. The success of the new aviation consumer protection scheme will depend on effective implementation and enforcement, potentially shaping future travel experiences and airline accountability.

dailymail.co.uk

🌐 75% Global Worthiness

Jul 29, 16:14

BT Refunds £18 Million After Ofcom Contract Information Ruling

BT has refunded £18 million to over 1.1 million customers after Ofcom ruled it failed to provide sufficient contract information, resulting in a £2.8 million fine and further penalties for emergency call failures.

BT Refunds £18 Million After Ofcom Contract Information Ruling

BT has refunded £18 million to over 1.1 million customers after Ofcom ruled it failed to provide sufficient contract information, resulting in a £2.8 million fine and further penalties for emergency call failures.

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How did Ofcom's investigation reveal the extent of BT's non-compliance with consumer protection rules?

Ofcom's investigation revealed BT's failure to provide crucial contract information to customers, highlighting systemic issues in the telecom industry's compliance with consumer protection laws. The subsequent refunds and fine underscore the regulator's commitment to ensuring fair practices.

bbc.com

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May 3, 13:15

No Refunds for Early-Ending Snooker Semi-Final

The World Snooker Tour refused refunds to spectators after a snooker semi-final ended early, replacing the scheduled match with a 90-minute exhibition between Steve Davis and Dennis Taylor, prompting criticism from fans who paid up to £115 for a full session.

No Refunds for Early-Ending Snooker Semi-Final

The World Snooker Tour refused refunds to spectators after a snooker semi-final ended early, replacing the scheduled match with a 90-minute exhibition between Steve Davis and Dennis Taylor, prompting criticism from fans who paid up to £115 for a full session.

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How does the World Snooker Tour's decision to not offer refunds impact their relationship with spectators and what are the implications for future events?

The decision highlights a conflict between the World Snooker Tour's terms and conditions, which preclude refunds, and the expectations of spectators who paid for a full session of scheduled matches. The early conclusion of the semi-final, resulting in a substantially shorter event, created a situation where many felt the replacement exhibition did not justify the ticket price. This situation underscores the importance of clear communication and flexible ticketing policies in the event of unforeseen circumstances.

theguardian.com

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Feb 9, 04:08

Ticketmaster Cancels Hundreds of Oasis Tickets, Citing Bot Purchases

Ticketmaster canceled hundreds of Oasis reunion tour tickets, citing bot purchases, causing significant financial losses for affected fans and prompting outrage and calls for refunds; the Competition and Markets Authority is already investigating the company.

Ticketmaster Cancels Hundreds of Oasis Tickets, Citing Bot Purchases

Ticketmaster canceled hundreds of Oasis reunion tour tickets, citing bot purchases, causing significant financial losses for affected fans and prompting outrage and calls for refunds; the Competition and Markets Authority is already investigating the company.

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How does this incident relate to the Competition and Markets Authority's ongoing investigation into Ticketmaster's practices?

Ticketmaster's cancellation of Oasis tickets, citing bot usage, highlights the ongoing conflict between fans and ticketing platforms. The incident resulted in substantial financial losses for affected fans and raises concerns about Ticketmaster's detection methods and customer service. The Competition and Markets Authority's prior investigation further underscores systemic issues within the ticketing industry.

cbsnews.com

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Jan 8, 01:10

US to Refund $55 Million After Court Blocks Immigration Program

The Biden administration will issue $55 million in refunds to 94,000 unauthorized immigrants after a federal court blocked its "Keeping Families Together" program, which aimed to provide a pathway to legal residency for spouses of U.S. citizens and their children.

US to Refund $55 Million After Court Blocks Immigration Program

The Biden administration will issue $55 million in refunds to 94,000 unauthorized immigrants after a federal court blocked its "Keeping Families Together" program, which aimed to provide a pathway to legal residency for spouses of U.S. citizens and their children.

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What were the core legal arguments that led to the program's termination?

This situation highlights the legal challenges faced by immigration initiatives in the U.S. The program aimed to address the needs of long-term unauthorized immigrants married to U.S. citizens, offering a solution to the existing legal barriers that require leaving the country for obtaining a green card. However, legal challenges and political shifts have led to its termination and subsequent refunds.

elmundo.es

🌐 85% Global Worthiness

Sep 9, 01:18

Renfe's Stricter Refund Policy Saves Millions Amidst Summer Delays

This summer, Renfe's stricter refund policy, implemented in July 2024, saved the company approximately €79 million, despite 6,554 long-distance and AVE trains experiencing delays exceeding 15 minutes, impacting over 2 million passengers who would have been eligible for refunds under the previous pol...

Renfe's Stricter Refund Policy Saves Millions Amidst Summer Delays

This summer, Renfe's stricter refund policy, implemented in July 2024, saved the company approximately €79 million, despite 6,554 long-distance and AVE trains experiencing delays exceeding 15 minutes, impacting over 2 million passengers who would have been eligible for refunds under the previous pol...

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What is the primary impact of Renfe's revised refund policy on passengers and the company's finances?

Renfe's July 2024 policy change significantly reduced passenger reimbursements. While 25% of AVE passengers experienced delays, only 3% received refunds. This saved Renfe approximately €79 million, with €27 million from 50% refunds and €52 million from 100% refunds avoided.

bbc.com

🌐 65% Global Worthiness

Aug 28, 07:19

Glasgow Music Festival Canceled, Leaving Fans Out of Pocket

The In the City music festival in Glasgow was canceled due to low ticket sales days before the event, leaving hundreds of ticketholders out of pocket; promoter Brian Traynor is bankrupt and has a history of problematic events.

Glasgow Music Festival Canceled, Leaving Fans Out of Pocket

The In the City music festival in Glasgow was canceled due to low ticket sales days before the event, leaving hundreds of ticketholders out of pocket; promoter Brian Traynor is bankrupt and has a history of problematic events.

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What factors contributed to the In the City music festival's failure, and how do these connect to promoter Brian Traynor's past conduct?

The festival's cancellation highlights a systemic issue in event promotion, where inadequate financial planning and poor track record of the promoter, Brian Traynor, led to the event's failure and significant losses for consumers. Traynor's previous event, Playground, also faced issues including artist cancellations and unpaid staff, suggesting a pattern of mismanagement.

smh.com.au

🌐 85% Global Worthiness

Jul 28, 22:14

ASIC Orders \$93 Million Refund to Low-Income Customers from Australian Banks

Australian banks will refund \$93 million to over 770,000 low-income customers after an ASIC investigation found they were wrongly charged high fees despite eligibility for cheaper accounts; ANZ will pay the most at \$47.9 million, followed by Westpac at \$9.9 million, while CBA made prior goodwill ...

ASIC Orders \$93 Million Refund to Low-Income Customers from Australian Banks

Australian banks will refund \$93 million to over 770,000 low-income customers after an ASIC investigation found they were wrongly charged high fees despite eligibility for cheaper accounts; ANZ will pay the most at \$47.9 million, followed by Westpac at \$9.9 million, while CBA made prior goodwill ...

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What specific actions did ASIC take to prompt these refunds, and what were the banks' responses?

ASIC's investigation uncovered that banks kept low-income customers, particularly Indigenous Australians, in high-fee accounts although they were eligible for lower-cost alternatives. This systemic failure resulted in millions of dollars in unfair charges. The refunds demonstrate the impact of regulatory oversight in protecting vulnerable consumers and promoting fair banking practices.

theguardian.com

🌐 65% Global Worthiness

Feb 12, 10:11

Unauthorized Charges Following Mobile Phone Theft Result in Partial Refund

A London resident's daughter had her phone stolen in March 2024, leading to nearly £1000 in unauthorized Google Play charges on her EE account; a three-month delay in reporting the fraud resulted in EE offering only a partial refund.

Unauthorized Charges Following Mobile Phone Theft Result in Partial Refund

A London resident's daughter had her phone stolen in March 2024, leading to nearly £1000 in unauthorized Google Play charges on her EE account; a three-month delay in reporting the fraud resulted in EE offering only a partial refund.

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What immediate actions should mobile phone users take following a theft to mitigate financial losses from unauthorized charges?

In March 2024, a London resident's daughter had her phone stolen, resulting in nearly £1000 in unauthorized Google Play charges on her EE account over four months. The fraudulent charges maxed out EE's monthly £240 limit for "charge to bill" payments. The user contacted EE in June, after three months, resulting in a partial refund offer.

elpais.com

🌐 65% Global Worthiness

Jan 31, 07:09

Isapres Begin Returning Surplus Funds to Users in Late January 2025

Chilean private health insurers (isapres) started returning surplus funds to users in late January 2025, after a 2024 Supreme Court ruling on overcharges and subsequent legislation, with the returned money usable only for medical expenses.

Isapres Begin Returning Surplus Funds to Users in Late January 2025

Chilean private health insurers (isapres) started returning surplus funds to users in late January 2025, after a 2024 Supreme Court ruling on overcharges and subsequent legislation, with the returned money usable only for medical expenses.

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How did the 2024 Supreme Court ruling and subsequent legislation affect the isapres' financial situation and lead to the return of excess funds?

The returns are automatic for those with a positive balance; those not receiving funds can claim directly from their insurer. The process addresses 2024 financial instability within the isapres system, highlighting the impact of legal challenges on private healthcare finance.

dailymail.co.uk

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Nov 12, 19:15

Consumer Issues and Resolutions

A collection of consumer issues and their resolutions, including a critical illness claim, a Tesco email scam, Ticketmaster ticket issues, a banking problem for an expat, and Dartford Crossing fines.

Consumer Issues and Resolutions

A collection of consumer issues and their resolutions, including a critical illness claim, a Tesco email scam, Ticketmaster ticket issues, a banking problem for an expat, and Dartford Crossing fines.

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What is the nature of the Tesco email scam?

A Tesco email scam offering a £750 voucher is circulating; recipients are urged not to click on any links but to report the email to report@phishing.gov.uk.

Showing 1 to 12 of 12 results