Tag #Consumer Rights

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theguardian.com

🌐 75% Global Worthiness

Sep 25, 04:18

UK Consumers Lose £28 Million Monthly on Mobile, Broadband Bills Due to Opaque Pricing

Citizens Advice reports that UK mobile and broadband customers collectively lose £28 million monthly due to hidden renewal deals and difficult negotiation processes, with 78% of those attempting negotiation facing difficulties like long hold times and confusing menus.

UK Consumers Lose £28 Million Monthly on Mobile, Broadband Bills Due to Opaque Pricing

Citizens Advice reports that UK mobile and broadband customers collectively lose £28 million monthly due to hidden renewal deals and difficult negotiation processes, with 78% of those attempting negotiation facing difficulties like long hold times and confusing menus.

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44% Bias Score

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How do the reported difficulties in negotiating better deals affect consumers' ability to access savings?

Seventy-eight percent of consumers attempting to negotiate better deals encounter difficulties, primarily long hold times (over 50%) and confusing call menus (43%). These obstacles prevent many from accessing the potential savings of over £325 annually, contributing to the substantial collective loss.

nrc.nl

🌐 75% Global Worthiness

Sep 11, 22:21

Dutch Consumer Protection Agency (ACM) Campaign Highlights Loopholes in Warranty Laws

The ACM launched a campaign in 2025 addressing ambiguity surrounding product warranties in the Netherlands, highlighting discrepancies between the legally mandated minimum and reasonable consumer expectations, leading to increased consumer complaints.

Dutch Consumer Protection Agency (ACM) Campaign Highlights Loopholes in Warranty Laws

The ACM launched a campaign in 2025 addressing ambiguity surrounding product warranties in the Netherlands, highlighting discrepancies between the legally mandated minimum and reasonable consumer expectations, leading to increased consumer complaints.

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36% Bias Score

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Responsible Consumption and Production

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What is the core issue highlighted by the ACM's campaign regarding product warranties in the Netherlands?

The campaign focuses on the discrepancy between the EU's two-year minimum warranty and the Dutch Consumer Purchase Act, which mandates a warranty period aligning with a product's reasonable lifespan. This leads to significant interpretation issues and consumer disputes, as evidenced by a 3.500 complaints in the first six months of 2025, almost matching the total for 2024 (3,900).

repubblica.it

🌐 75% Global Worthiness

Sep 6, 16:18

Roman Consumer Receives €618 Fine for Counterfeit Disney Merchandise Purchased on Temu

A Roman consumer received a €618 fine from Italian customs for purchasing counterfeit Disney merchandise, including a Monsters Inc. shirt and Inside Out hair clips, on the Temu online platform.

Roman Consumer Receives €618 Fine for Counterfeit Disney Merchandise Purchased on Temu

A Roman consumer received a €618 fine from Italian customs for purchasing counterfeit Disney merchandise, including a Monsters Inc. shirt and Inside Out hair clips, on the Temu online platform.

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44% Bias Score

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Responsible Consumption and Production

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What specific items led to the customs fine, and what was the total value of the initial purchase?

A shirt featuring characters from "Monsters & Co." and hair clips with imagery from "Inside Out" prompted the fine. The initial order from Temu totaled €42.13.

bbc.com

🌐 65% Global Worthiness

Aug 28, 07:19

Glasgow Music Festival Canceled, Leaving Fans Out of Pocket

The In the City music festival in Glasgow was canceled due to low ticket sales days before the event, leaving hundreds of ticketholders out of pocket; promoter Brian Traynor is bankrupt and has a history of problematic events.

Glasgow Music Festival Canceled, Leaving Fans Out of Pocket

The In the City music festival in Glasgow was canceled due to low ticket sales days before the event, leaving hundreds of ticketholders out of pocket; promoter Brian Traynor is bankrupt and has a history of problematic events.

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What factors contributed to the In the City music festival's failure, and how do these connect to promoter Brian Traynor's past conduct?

The festival's cancellation highlights a systemic issue in event promotion, where inadequate financial planning and poor track record of the promoter, Brian Traynor, led to the event's failure and significant losses for consumers. Traynor's previous event, Playground, also faced issues including artist cancellations and unpaid staff, suggesting a pattern of mismanagement.

news.sky.com

🌐 75% Global Worthiness

Aug 18, 22:17

Ofwat proposes allowing consumer attendance at water company board meetings

Ofwat proposes new rules to allow consumers to attend water company board meetings, aiming to improve transparency and accountability in response to public outrage over sewage pollution and rising bills; the rules are expected to take effect in April 2024.

Ofwat proposes allowing consumer attendance at water company board meetings

Ofwat proposes new rules to allow consumers to attend water company board meetings, aiming to improve transparency and accountability in response to public outrage over sewage pollution and rising bills; the rules are expected to take effect in April 2024.

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32% Bias Score

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Clean Water and Sanitation

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How do Ofwat's proposed consumer engagement rules address the public's concerns about water pollution and rising bills?

Ofwat's proposed reforms connect to the government's broader aim to improve the water sector's performance and accountability. The public outcry over water pollution and executive bonuses fueled the need for change, leading to new powers for Ofwat, including rules on pay and governance. Consumer involvement is a key component of these reforms.

news.sky.com

🌐 85% Global Worthiness

Aug 3, 19:18

FCA to Pay £9-£13.5 Billion in Motor Finance Compensation

The UK's Financial Conduct Authority (FCA) will create a compensation scheme costing £9-£13.5 billion for thousands of motorists who bought cars on finance before 2021 due to firms' non-compliance with disclosure rules on commission payments, with payouts expected to start next year.

FCA to Pay £9-£13.5 Billion in Motor Finance Compensation

The UK's Financial Conduct Authority (FCA) will create a compensation scheme costing £9-£13.5 billion for thousands of motorists who bought cars on finance before 2021 due to firms' non-compliance with disclosure rules on commission payments, with payouts expected to start next year.

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How did discretionary and non-discretionary commission arrangements contribute to the need for this compensation scheme?

This FCA action follows a Supreme Court ruling impacting car finance deals. The FCA's review found that many firms used discretionary commission arrangements (DCAs), banned in 2021, increasing interest without consumer knowledge. The scheme may also cover non-discretionary commission arrangements due to non-disclosure issues highlighted by the court.

smh.com.au

🌐 85% Global Worthiness

Sep 11, 22:21

Australians Face Delays in Refunds from Third-Party Travel Websites

Australian consumers are facing significant delays and difficulties in obtaining refunds for cancelled or disrupted trips booked through third-party travel websites like TripADeal and Booking.com, with some legal battles ongoing.

Australians Face Delays in Refunds from Third-Party Travel Websites

Australian consumers are facing significant delays and difficulties in obtaining refunds for cancelled or disrupted trips booked through third-party travel websites like TripADeal and Booking.com, with some legal battles ongoing.

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16% Bias Score

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How do the terms and conditions of third-party booking sites impact consumer rights?

Third-party sites often have terms and conditions that reduce consumer rights compared to booking directly. Consumers are subject to the terms of both the booking site and the service provider, leading to confusion and difficulty accessing refunds or resolving issues. This often results in consumers receiving credits instead of cash refunds.

zeit.de

🌐 75% Global Worthiness

Sep 6, 07:18

EU Data Act: New Rights for Smart Device Users

Starting September 12th, 2024, the EU Data Act grants users more control over data collected by their connected devices, impacting various sectors and requiring manufacturers to provide data access.

EU Data Act: New Rights for Smart Device Users

Starting September 12th, 2024, the EU Data Act grants users more control over data collected by their connected devices, impacting various sectors and requiring manufacturers to provide data access.

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What is the core impact of the EU Data Act on consumers?

The EU Data Act, effective September 12th, 2024, gives consumers more control over data from connected devices. Users can access, delete, or share their data, potentially leading to cheaper repairs and services. This applies to both new and existing devices.

zeit.de

🌐 75% Global Worthiness

Aug 30, 07:15

September Brings New Consumer Regulations and Oktoberfest Changes in Germany

Starting September 2024, new regulations in Germany grant consumers more control over their smart device data, the Oktoberfest introduces cashless payment options in some tents, and the Bundestag reconvenes after its summer break.

September Brings New Consumer Regulations and Oktoberfest Changes in Germany

Starting September 2024, new regulations in Germany grant consumers more control over their smart device data, the Oktoberfest introduces cashless payment options in some tents, and the Bundestag reconvenes after its summer break.

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What are the key changes at this year's Oktoberfest?

One Oktoberfest tent, "Münchner Stubn," will be cashless starting September 20th. Additionally, from 3 PM on Saturdays, Sundays, and holidays, 10% of seats can be reserved for locals. Beer prices will increase to between €14.50 and €15.80 per liter.

mk.ru

🌐 85% Global Worthiness

Aug 19, 22:17

Widespread Airline IT Failure Causes Dozens of Flight Cancellations

A widespread IT system failure on July 28th caused dozens of flight cancellations and delays across Russia and other countries, leaving passengers with missed events, financial losses, and the need to pursue compensation from airlines.

Widespread Airline IT Failure Causes Dozens of Flight Cancellations

A widespread IT system failure on July 28th caused dozens of flight cancellations and delays across Russia and other countries, leaving passengers with missed events, financial losses, and the need to pursue compensation from airlines.

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52% Bias Score

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No Poverty

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What immediate and specific impacts resulted from the widespread airline IT system failure on July 28th?

On July 28th, an IT system failure caused multiple flight cancellations and delays across various Russian and international airports, impacting dozens of flights. Passengers like Elena and Ilya experienced significant disruptions, including missed events and financial losses due to cancelled bookings. Airlines are obligated to provide compensation for delays exceeding specified durations, including meals, hotels, and transfers.

cbsnews.com

🌐 85% Global Worthiness

Aug 12, 01:17

Bank Account Freezes: A Debt Collection Tactic and How to Respond

A bank account freeze, a debt collection tool, cuts off access to funds without much warning; individuals may only discover a lawsuit when their account is frozen, creating immediate financial hardship; however, legal recourse exists to challenge the freeze.

Bank Account Freezes: A Debt Collection Tactic and How to Respond

A bank account freeze, a debt collection tool, cuts off access to funds without much warning; individuals may only discover a lawsuit when their account is frozen, creating immediate financial hardship; however, legal recourse exists to challenge the freeze.

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What are the immediate consequences of a bank account freeze due to debt collection?

Bank account freezes, a debt collection tactic, can leave account holders with zero access to funds. This often occurs without warning, sometimes only discovered upon attempting to access funds. The immediate impact is the inability to pay bills and meet financial obligations.

thetimes.com

🌐 85% Global Worthiness

Aug 2, 10:14

UK Supreme Court Upholds Car Finance Commission Disclosure Ruling

The UK Supreme Court upheld a ruling requiring full disclosure of car finance commissions, potentially leading to billions of pounds in compensation for millions of consumers; the FCA will announce its redress scheme soon.

UK Supreme Court Upholds Car Finance Commission Disclosure Ruling

The UK Supreme Court upheld a ruling requiring full disclosure of car finance commissions, potentially leading to billions of pounds in compensation for millions of consumers; the FCA will announce its redress scheme soon.

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What are the immediate implications of the Supreme Court's ruling on UK consumers and the car finance industry?

The Supreme Court upheld a ruling that car dealers must disclose commissions to consumers, impacting millions of UK car finance deals. A key case involved a £1,651 commission, 55% of the loan fee, deemed unfair due to non-disclosure. The Financial Conduct Authority (FCA) will decide on a compensation scheme, potentially costing billions.

Showing 1 to 12 of 98 results