Showing 1 to 12 of 61 results
Glassbox Accessibility: Integrating Digital Accessibility into Customer Analytics
Glassbox, a customer analytics platform, launched Glassbox Accessibility, a real-time digital accessibility solution integrated into its existing platform, addressing the siloed nature of accessibility efforts and improving accessibility for users with disabilities.
Glassbox Accessibility: Integrating Digital Accessibility into Customer Analytics
Glassbox, a customer analytics platform, launched Glassbox Accessibility, a real-time digital accessibility solution integrated into its existing platform, addressing the siloed nature of accessibility efforts and improving accessibility for users with disabilities.
Progress
40% Bias Score
Personalization: From Nice-to-Have to Competitive Advantage
The evolution of personalization in customer experience, driven by AI and data analysis, is transforming business success, with 79% of US customers finding personalized experiences important and 89% of business leaders believing it crucial for future success.
Personalization: From Nice-to-Have to Competitive Advantage
The evolution of personalization in customer experience, driven by AI and data analysis, is transforming business success, with 79% of US customers finding personalized experiences important and 89% of business leaders believing it crucial for future success.
Progress
40% Bias Score
Certinia's Report Highlights Disconnect Between Sales, Delivery, and Customer Success
Certinia's report reveals that only 36% of teams proactively collaborate across sales, delivery, and customer success, leading to a delivery gap that impacts customer experience and profitability.
Certinia's Report Highlights Disconnect Between Sales, Delivery, and Customer Success
Certinia's report reveals that only 36% of teams proactively collaborate across sales, delivery, and customer success, leading to a delivery gap that impacts customer experience and profitability.
Progress
40% Bias Score
Switching Banks: A Millennial's Tale of Nostalgia and Modern Banking Inefficiency
A young adult, frustrated by high banking fees and outdated technology, switches banks, encountering numerous challenges during the process, highlighting the contrast between traditional and modern banking systems.
Switching Banks: A Millennial's Tale of Nostalgia and Modern Banking Inefficiency
A young adult, frustrated by high banking fees and outdated technology, switches banks, encountering numerous challenges during the process, highlighting the contrast between traditional and modern banking systems.
Progress
40% Bias Score
AI Revolutionizes Customer Service: Opportunities and Challenges
AI futurist Zack Kass outlined three phases of AI's impact on customer experience: enhanced applications, autonomous agents, and natural language operating systems, emphasizing both the opportunities and challenges of this technological shift, including job displacement and the importance of human i...
AI Revolutionizes Customer Service: Opportunities and Challenges
AI futurist Zack Kass outlined three phases of AI's impact on customer experience: enhanced applications, autonomous agents, and natural language operating systems, emphasizing both the opportunities and challenges of this technological shift, including job displacement and the importance of human i...
Progress
48% Bias Score
Holistic AI Strategy for Enhanced Customer Experience
Many companies struggle with isolated AI initiatives, leading to poor customer experiences; however, a holistic approach integrating AI across all customer touchpoints yields 3x higher customer satisfaction and 40% faster revenue growth.
Holistic AI Strategy for Enhanced Customer Experience
Many companies struggle with isolated AI initiatives, leading to poor customer experiences; however, a holistic approach integrating AI across all customer touchpoints yields 3x higher customer satisfaction and 40% faster revenue growth.
Progress
36% Bias Score
Global Unified Communications Market Booming, Driven by Enterprise Investment
The global unified communications (UC) market, valued at $79 billion in 2021, is projected to reach $234 billion by 2028, with enterprise organizations driving significant growth, leading to increased investment in UCXM platforms.
Global Unified Communications Market Booming, Driven by Enterprise Investment
The global unified communications (UC) market, valued at $79 billion in 2021, is projected to reach $234 billion by 2028, with enterprise organizations driving significant growth, leading to increased investment in UCXM platforms.
Progress
52% Bias Score
20 Customer Service Strategies from Forbes Business Council Experts
Forbes Business Council members share 20 low-cost, high-impact customer service strategies that focus on building relationships, improving communication, and exceeding customer expectations.
20 Customer Service Strategies from Forbes Business Council Experts
Forbes Business Council members share 20 low-cost, high-impact customer service strategies that focus on building relationships, improving communication, and exceeding customer expectations.
Progress
32% Bias Score
Customer Patience Crisis: Declining Service, Rising Expectations
American customer satisfaction has fallen for three consecutive quarters, with only 2.2 chances given before customers switch brands, driven largely by Gen Z's impatience and a preference for superior service over acceptable service.
Customer Patience Crisis: Declining Service, Rising Expectations
American customer satisfaction has fallen for three consecutive quarters, with only 2.2 chances given before customers switch brands, driven largely by Gen Z's impatience and a preference for superior service over acceptable service.
Progress
48% Bias Score
The Reality Rule: Transforming Difficult Customers into Loyal Advocates
This article introduces the "Reality Rule" in customer service: treat customers well regardless of their behavior, aiming to transform difficult customers into loyal advocates and boost employee satisfaction. 81% of customers would return to a company that actively sought to make amends for a bad ex...
The Reality Rule: Transforming Difficult Customers into Loyal Advocates
This article introduces the "Reality Rule" in customer service: treat customers well regardless of their behavior, aiming to transform difficult customers into loyal advocates and boost employee satisfaction. 81% of customers would return to a company that actively sought to make amends for a bad ex...
Progress
44% Bias Score
Customer Service Investment Soars Amidst Mixed Quality Reports
Despite mixed reports on customer service quality, 82% of consumers report satisfaction, and the recent Contact Center Week (CCW) saw a 25% increase in attendance, showcasing substantial industry investment in AI-driven CX improvements.
Customer Service Investment Soars Amidst Mixed Quality Reports
Despite mixed reports on customer service quality, 82% of consumers report satisfaction, and the recent Contact Center Week (CCW) saw a 25% increase in attendance, showcasing substantial industry investment in AI-driven CX improvements.
Progress
48% Bias Score
e.l.f. Beauty's Gen Z Marketing Success
e.l.f. Beauty, led by CEO Tarang Amin, uses social media, employee insights, and values-driven marketing to connect with Gen Z, resulting in significant brand loyalty and market leadership among teen females.
e.l.f. Beauty's Gen Z Marketing Success
e.l.f. Beauty, led by CEO Tarang Amin, uses social media, employee insights, and values-driven marketing to connect with Gen Z, resulting in significant brand loyalty and market leadership among teen females.
Progress
28% Bias Score
Showing 1 to 12 of 61 results