RingCentral and Verint Partner to Integrate AI-Powered Workforce Engagement and CX Automation
RingCentral and Verint partnered to integrate Verint's AI-powered workforce engagement and CX automation products with RingCentral's RingCX platform to enhance customer interactions and operational efficiency using AI bots for automated tasks and improved support.
RingCentral and Verint Partner to Integrate AI-Powered Workforce Engagement and CX Automation
RingCentral and Verint partnered to integrate Verint's AI-powered workforce engagement and CX automation products with RingCentral's RingCX platform to enhance customer interactions and operational efficiency using AI bots for automated tasks and improved support.
Progress
44% Bias Score
Luxury Retail Faces Mass Exodus as Employee Dissatisfaction Impacts Market
A survey of 12,000 luxury retail employees reveals that 51% plan to leave their jobs due to dissatisfaction with agency, value, and work-life balance; this, coupled with a 2% contraction in the luxury goods market, highlights a critical juncture for the industry.
Luxury Retail Faces Mass Exodus as Employee Dissatisfaction Impacts Market
A survey of 12,000 luxury retail employees reveals that 51% plan to leave their jobs due to dissatisfaction with agency, value, and work-life balance; this, coupled with a 2% contraction in the luxury goods market, highlights a critical juncture for the industry.
Progress
36% Bias Score
Walmart Tests Phone-Unlocking Tech for Locked Displays
Walmart is testing a new phone-unlocking system for its locked display cases, aiming to resolve customer and employee frustrations caused by increased security measures against shoplifting.
Walmart Tests Phone-Unlocking Tech for Locked Displays
Walmart is testing a new phone-unlocking system for its locked display cases, aiming to resolve customer and employee frustrations caused by increased security measures against shoplifting.
Progress
40% Bias Score
Generative AI Requires Holistic Business Transformation
A recent Upwork study reveals that integrating AI into outdated systems hinders productivity; to fully leverage AI, businesses must adapt operational models and embrace complementary assets like UCaaS for seamless customer data access and personalized experiences, requiring a culture of experimentat...
Generative AI Requires Holistic Business Transformation
A recent Upwork study reveals that integrating AI into outdated systems hinders productivity; to fully leverage AI, businesses must adapt operational models and embrace complementary assets like UCaaS for seamless customer data access and personalized experiences, requiring a culture of experimentat...
Progress
16% Bias Score
US Healthcare in 2025: Navigating Cybersecurity, CX, and Regulatory Changes
The US healthcare industry enters 2025 facing the consequences of 2024's cybersecurity breaches, poor customer experiences, and strained payer-provider relations, leading to increased cybersecurity regulations, AI adoption for improved CX, and a shift towards more human-centered healthcare interacti...
US Healthcare in 2025: Navigating Cybersecurity, CX, and Regulatory Changes
The US healthcare industry enters 2025 facing the consequences of 2024's cybersecurity breaches, poor customer experiences, and strained payer-provider relations, leading to increased cybersecurity regulations, AI adoption for improved CX, and a shift towards more human-centered healthcare interacti...
Progress
40% Bias Score