Hampshire Residents Face 53% Water Bill Hike After Major Outage
A technical issue at Southern Water's Testwood works left nearly 60,000 Hampshire homes without water for days; while service is partially restored, customers face a 53 percent bill hike, the steepest nationally.
Hampshire Residents Face 53% Water Bill Hike After Major Outage
A technical issue at Southern Water's Testwood works left nearly 60,000 Hampshire homes without water for days; while service is partially restored, customers face a 53 percent bill hike, the steepest nationally.
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60% Bias Score
Five Predictions for Customer Service and CX in 2025
Five key predictions for customer service and CX in 2025 and beyond include increasingly discerning customers, wider AI adoption beyond customer-facing roles, customer service as an organization-wide philosophy, a growing focus on customer convenience, and impending government regulation of AI in cu...
Five Predictions for Customer Service and CX in 2025
Five key predictions for customer service and CX in 2025 and beyond include increasingly discerning customers, wider AI adoption beyond customer-facing roles, customer service as an organization-wide philosophy, a growing focus on customer convenience, and impending government regulation of AI in cu...
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40% Bias Score
Customer Service Failures in the UK
This article details several customer service complaints in the UK, including issues with TfL's Ulez reimbursement scheme, Fortnum & Mason's hamper service, and various other companies.
Customer Service Failures in the UK
This article details several customer service complaints in the UK, including issues with TfL's Ulez reimbursement scheme, Fortnum & Mason's hamper service, and various other companies.
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28% Bias Score
Sainsbury's Bank Car Insurance Cancellation Issue
A reader describes the difficulty in canceling a deceased father's car insurance policy with Sainsbury's Bank, highlighting poor customer service and eventual resolution.
Sainsbury's Bank Car Insurance Cancellation Issue
A reader describes the difficulty in canceling a deceased father's car insurance policy with Sainsbury's Bank, highlighting poor customer service and eventual resolution.
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0% Bias Score
Crescendo's Augmented AI Revolutionizes Customer Service
Crescendo, valued at $500 million, uses "Augmented AI" combining AI and human agents to automate most customer service tasks, reducing costs by 15% while improving efficiency and customer satisfaction; its recent acquisition of PartnerHero reinforces its human-centric approach.
Crescendo's Augmented AI Revolutionizes Customer Service
Crescendo, valued at $500 million, uses "Augmented AI" combining AI and human agents to automate most customer service tasks, reducing costs by 15% while improving efficiency and customer satisfaction; its recent acquisition of PartnerHero reinforces its human-centric approach.
Progress
40% Bias Score
Coolblue: Competitive Pricing and Customer-Centric Service in Electronics Retail
Coolblue, a Dutch electronics retailer, offers a wide range of products and services, including installation and repair, with competitive pricing and a focus on customer satisfaction, both online and in-store.
Coolblue: Competitive Pricing and Customer-Centric Service in Electronics Retail
Coolblue, a Dutch electronics retailer, offers a wide range of products and services, including installation and repair, with competitive pricing and a focus on customer satisfaction, both online and in-store.
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44% Bias Score
Airline Passenger Complaints: Recliners and Manspreading
Two incidents highlight passenger frustrations with airline seating issues: a broken seat recliner in first class and a cramped middle seat due to manspreading.
Airline Passenger Complaints: Recliners and Manspreading
Two incidents highlight passenger frustrations with airline seating issues: a broken seat recliner in first class and a cramped middle seat due to manspreading.
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40% Bias Score
Returnless Refunds: The Secret Retail Policy
Major US retailers secretly offer returnless refunds to reduce costs associated with returns, using algorithms to determine eligibility.
Returnless Refunds: The Secret Retail Policy
Major US retailers secretly offer returnless refunds to reduce costs associated with returns, using algorithms to determine eligibility.
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0% Bias Score